Support
Support and contact.
Help with Ureka Lantern, problem reports and privacy questions.
Emergency? Call 911 or your local emergency number. This page is not monitored in real time.
Contact us
Email support@urekalantern.com. This is a small team, so we usually reply within a few business days. Please do not send your location, photos or other sensitive information by email; we do not need them to help.
Helpful to include: your phone model, its software version, the app version (once released) and what happened.
Troubleshooting
My location is wrong or slow
GPS can take longer indoors and in poor signal. Step outside or near a window and try again. Make sure location is on for your phone and allowed for the app (“while using the app”). The app shows accuracy and how recent the location is; treat a large accuracy number as approximate.
The message app did not open
Your phone needs a messaging or mail app set up. On iPhone, Messages must be signed in. On Android, set a default messaging app. Without a SIM or signal, texts will not send.
Photos did not attach
Photos are optional and need camera permission. Standard SMS cannot carry attachments; they travel as MMS, iMessage or email depending on your phone and your contacts’ phones. Location always goes first, so a failed photo never blocks it.
My contacts got one group text
The app prepares separate messages by default to avoid revealing numbers to each other. If your phone merged them, please tell us your phone and software version.
Subscription or restore purchase
Subscriptions are managed by Apple or Google: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, profile, Payments and subscriptions. Use the app’s Restore Purchases option after reinstalling or switching phones.
I want my data deleted
There is no Ureka account. Your contacts and settings live only on your phone: remove contacts in Settings or uninstall the app. See the privacy policy. For anything you emailed us, write to us and we will delete it.
Report a security or abuse concern
Email support@urekalantern.com with “Security” or “Abuse” in the subject. If you believe the app is being used to track or harass someone, tell us. If someone is in danger, call 911.
More: FAQ · Safety notice · Privacy policy · Terms